Nationwide Coast to Coast Auto Transport

How the Shipment Works

Pick Up

Dispatch office and/or the driver will contact you a few days prior to narrow down the pick up dates.

At least 24 hours before the driver will contact you to give you an estimated time of arrival and make the preliminary pick up arrangements.  The driver will advise as to how close he can get to your address.  He will get as close as he can legally and safely get.   We cannot go into many residential areas and the driver will need to meet you at a nearby shopping center or large parking area.  Please remember, the truck is 80 feet long and 14 feet tall and there is nothing protecting the cars from tree limbs.  Also, he not only needs to be able to get in to where you are, but he needs to have enough room to load and unload cars and he needs to be able to get back out of the area legally and safely.

Once the driver arrives, you or your designated representative must be present while the detailed condition report of the outside of the vehicle is done and then you or your representative will need to sign the condition report as being true and accurate.  This entire process should take under 20 minutes.  The driver will then load the car on to the truck. (This however may take a little longer depending on how many cars he needs to load and unload to put your car in the proper area of the trailer.)  Once the paperwork is done, you are free to go and the driver takes care of the rest.  From here your cars journey across the United States begins…..

Delivery

The driver and/or dispatch will contact you a few days prior to narrow down the delivery dates.
At least 24 hours before the driver will contact you to give you an estimated time of arrival and make the preliminary delivery arrangements.  If you or your representative will not be there, arrangements for a terminal delivery may need to be made.  At that time you would contact dispatch for your options.  Additional charges for terminal storage may apply. 

Please remember to get your COD amount ready for the delivery payable in Cash or Cashiers Check ONLY.  Cashiers Check should be made out to "Golden Key Express".

You or your designated representative must be present at the time of delivery.  Carefully inspect the vehicle, in the unlikely chance that you see damage that was caused by our equipment or the driver, record them on the vehicle inspection. If you feel that damage was done, it is recommended that you take pictures to back up your claims.  Then you will need to report the damage to dispatch immediately to file a claim.  Once the delivery inspection is done, you will sign the inspection report and give the driver the COD amount due and then you get your car.  It is that simple.

All damage claims must be filed within 5 days of delivery of the vehicle.  Damage must be noted on Bill of Lading at delivery.  To file a claim; you must call either the main office 559-299-7288 or dispatch 513-732-5810.  We will then mail you a claim form and start the claim process.

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Customer Praise.

"I couldn't be happier with the service I received from Golden Key Express. My SUV arrived so fast, it beat the furniture to our new place. Harold was great to work with and very accommodating. We were a little north of his usual route and not only did he come the extra distance, he brought it straight to our door. I highly recommend Golden Key Express and would definitely use them again if needed in the future."

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